Return Policy

At Arifa Collections, every garment is more than a product—it is a piece of Hazaragi craftsmanship, created by hand with care and attention to detail.

Because many of our dresses, embroidered garments, and crochet accessories are handcrafted or made to order, they require additional time for production. This policy explains how your order is produced, shipped, delivered, and handled if there is a problem with your purchase.

By placing an order with Arifa Collections, you agree to the terms outlined below.

1. Shipping & Production

Where We Ship?

Arifa Collections accepts international orders and ships to customers in countries where reliable international delivery services are available.

Our customers are primarily located in:

• United States
• Canada
• Australia
• Germany
• Austria
• Finland
• Switzerland
• Sweden
• United Kingdom
• Other countries across Europe and selected international destinations

If your country is not available at checkout, please contact us on Instagram before placing your order so we can confirm whether shipping is possible.

2. Handcrafted Production Time

Your Order Is Made Before It Is Shipped:

Many Arifa Collections products are not ready-made inventory. They are handcrafted, embroidered, crocheted, or tailored after an order is confirmed.

Production time therefore varies according to the type and complexity of the item.

Estimated Production Times:

Hand-embroidered & custom crochet scarves:
Approximately 5–14 business days

Traditional hand-embroidered women’s dresses:
Approximately 30–60 business days

These are estimated production periods, not guaranteed delivery dates. More complicated designs, custom measurements, large orders, material availability, or unusually high order volumes may require additional time.

We will make reasonable efforts to keep you informed if your order is expected to take significantly longer than the estimated production period.

3. Shipping & Delivery Time

Once your order has been completed and dispatched, international delivery normally takes approximately:

15–20 business days

Delivery times are estimates and may vary depending on:

• Destination country
• Shipping service selected
• Customs clearance
• Public holidays
• Weather or transportation disruptions
• Local postal or courier services
• Customs inspections
• Incorrect or incomplete delivery information

Important: The shipping period begins after your order has completed production and has been handed over to the shipping carrier. It does not begin on the date the order is placed.

Arifa Collections cannot guarantee an exact delivery date for international shipments because delivery after dispatch is handled partly by third-party carriers and destination-country authorities.

4. Tracking Your Order

Where tracking is available, we will provide the tracking information after your order has been dispatched.

Customers should use the tracking information to monitor the progress of their shipment.

Once a parcel has been handed over to the shipping carrier, delays caused by the carrier, customs authorities, or the destination country’s postal system are outside our direct control.

If tracking shows that a parcel has been delivered but you have not received it, please contact us on Instagram as soon as possible so we can assist you in contacting the shipping carrier.

5. Customs Duties, Import Taxes & Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge unless specifically stated at checkout.

The customer is responsible for:

• Import duties
• Customs charges
• VAT or sales tax
• Brokerage or clearance fees
• Other charges imposed by the destination country

Arifa Collections does not control these charges and cannot predict their exact amount.

If a customer refuses to pay applicable customs charges and the package is returned to us, the original shipping cost and any return shipping or related charges may be deducted from any eligible refund.

6. Customer Responsibility for Delivery Information

Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, and other information required for successful delivery.

Arifa Collections is not responsible for delays, failed deliveries, returns, or additional shipping costs resulting from:

• Incorrect address
• Incomplete address
• Incorrect postal/ZIP code
• Incorrect telephone number
• Failure to respond to the courier
• Failure to collect a parcel
• Refusal to accept the shipment

If a parcel is returned because the customer provided incorrect information or failed to receive it, additional shipping charges may apply if the customer requests that the order be shipped again.

7. Payment & Advance Deposit

50% Advance Payment Is Required:

Because many of our products are handcrafted and made specifically for the customer, a 50% advance payment is required to confirm an order and begin production.

The advance payment:

• Reserves your production slot
• Allows us to purchase or prepare required materials
• Authorizes the artisan or tailor to begin work
• Confirms that the customer is committed to the order

The remaining balance must be paid according to the payment terms communicated to the customer before dispatch.

Production will not begin until the required advance payment has been received.

8. Order Cancellation

Because our products may be made specifically for you, cancellation rights are limited once production has started.

Before Production Begins:

If you request cancellation before production has started, we will review the request and determine whether the advance payment can be refunded, less any non-refundable costs that have already been incurred for your order.

After Production Begins:

Once materials have been purchased, tailoring, embroidery, or crochet work has started, the order generally cannot be cancelled or refunded due to a change of mind.

This is because the item may have been specifically produced according to your measurements, design, color, or other personal requirements.

9. Returns & Exchanges

Our Products Are Handcrafted and Often Made to Order:

Because our clothing and accessories may be individually made for each customer, we do not accept returns simply because a customer changes their mind.

Returns or exchanges are considered only in cases where there is a genuine error or significant defect attributable to Arifa Collections or our production team.

We May Accept a Return or Exchange If:

• The wrong item was sent.
• The wrong size was produced compared with the measurements confirmed by the customer.
• The wrong color or design was produced compared with the confirmed order.
• The item has a significant manufacturing defect.
• The item was substantially different from the specifications confirmed before production.

If the problem was caused by us, we will work with you to determine the most appropriate solution, which may include:

• Repair
• Replacement
• Exchange
• Partial refund
• Full refund, where appropriate

The solution will depend on the nature and severity of the problem.

10. Incorrect Measurements & Customer-Provided Information

Customers are responsible for providing accurate measurements and order information when purchasing a custom or made-to-measure garment.

If a garment is produced according to the measurements provided or confirmed by the customer but does not fit because the measurements were incorrect, incomplete, or changed after production began, the item may not qualify for a return or refund.

Before production begins, we strongly recommend checking all measurements carefully.

Where necessary, we may contact you to confirm measurements or other important order details before production begins.

11. Changes to Size, Color or Design

If you need to change your:

• Measurements
• Size
• Color
• Embroidery design
• Fabric
• Style
• Other customization

please contact us on Instagram as soon as possible after placing your order.

We will try to accommodate changes before production begins.

Once production has started, changes may no longer be possible, and additional material or production costs may apply.

12. Damaged, Defective or Incorrect Items

We carefully inspect orders before dispatch. However, if your package arrives damaged or your item has a significant production error, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

1. Your order numbers
2. A description of the problem
3. Clear photographs of the item
4. Photographs of the packaging if the package appears damaged
5. Any other information we reasonably request

For damaged or incorrect deliveries, please do not discard the original packaging until the issue has been resolved.

We may require photographs, videos, or other evidence before approving a replacement, repair, exchange, or refund.

13. Return Authorization

Do not send an item back without contacting us first.

If your return is approved, we will provide instructions regarding the return address and shipping procedure.

Unauthorized returns may not be accepted.

For approved returns caused by an error on our part, Arifa Collections will determine the appropriate return-shipping arrangement based on the circumstances and destination.

14. Non-Returnable Situations

Returns, refunds, or exchanges are generally not available for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect measurements supplied by the customer
• Color preference after receiving the item
• Style preference after production
• Minor variations resulting from handmade craftsmanship
• Normal differences in embroidery or crochet work
• Delays caused by customs or international shipping carriers
• Failure to pay customs duties or import taxes
• Failure to accept or collect the parcel
• Incorrect or incomplete delivery information supplied by the customer
• Damage caused after delivery through improper use, washing, ironing, storage, or care

15. Handmade Variations

Arifa Collections products are handmade.

Because our garments and accessories are created by artisans rather than mass-produced by machines, minor variations in stitching, embroidery, crochet patterns, texture, color, or finishing may occur.

These small differences are a natural characteristic of handmade products and are not considered manufacturing defects.

The actual color of a product may also appear slightly different depending on your screen, monitor, phone, lighting conditions, or photography.

16. Refunds

When a refund is approved, the refundable amount will be determined according to the circumstances of the case and the payment method used.

Refund processing times may vary depending on the customer’s bank, payment provider, or financial institution.

Shipping charges, customs duties, taxes, payment processing fees, or other third-party charges may not be refundable where applicable.

For orders cancelled after materials or production work have already begun, any refund will be considered after deducting costs that have already been incurred for the order.

17. Delivery Delays & Exceptional Circumstances

Arifa Collections is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs inspections or clearance delays
• International courier disruptions
• Postal service delays
• Natural disasters
• Severe weather
• Government restrictions
• Public emergencies
• Strikes or transportation disruptions
• War or political instability
• Incorrect customer information
• Other events outside our reasonable control

We will nevertheless make reasonable efforts to assist customers in tracking delayed shipments and communicating with the relevant shipping provider.

18. Contact Us About an Order

If you have a question about your order, production status, delivery, return, or exchange, please contact Arifa Collections through our official contact channels.

When contacting us about an existing order, please include your order number and the name used when placing the order so that we can assist you more quickly.

Important Before You Order

Before placing an order, please make sure that:

✓ You have selected the correct size or provided accurate measurements.
✓ Your color, fabric, design, and customization choices are correct.
✓ You understand that handmade products require production time.
✓ You understand that international delivery times are estimates.
✓ You understand that customs duties and import taxes may apply.
✓ You understand that made-to-order products generally cannot be returned because of a change of mind.
✓ You have provided a complete and accurate shipping address.

By placing an order with Arifa Collections, you confirm that you have read and understood this Shipping & Returns Policy.

Thank you for supporting handmade Hazaragi craftsmanship and the women artisans who help preserve it.